Is your product made of pure silver?

There are different types of silver product for Jewelry, including 925 sterling silver, 990 silver, and 999 fine silver. Jewelry items in the market are typically made of 925 silver, which contains 92.5% silver. It has a bright color, a softer texture, and is susceptible to oxidation. However, it is not highly allergenic.

Will it fade over time?

Except for pure gold jewelry, all other types, such as pure silver, gold-plated, titanium-coated, and alloy jewelry, may undergo oxidation or fading. Several factors contribute to fading, such as improper wearing or maintenance methods, which can accelerate the oxidation process. Even pure silver can oxidize with prolonged use. It's important to note that maintaining the original appearance of jewelry over an extended period is challenging.

Can it be returned or exchanged?

Jewelry is considered a personal item and is generally non-refundable or non-exchangeable unless there is a quality issue. However, if you receive a product with quality problems, please contact us promptly. We have a 30-day return or exchange policy. For more detailed return and refund policy please refer to https://auraajewelry.com/policies/refund-policy. Please be aware that the customer is responsible for the return shipping fees.

How should it be maintained?

It is normal for silver jewelry to oxidize and darken over time. To restore its shine, you can use a silver polishing cloth or toothpaste for cleaning. When not wearing the jewelry, it's recommended to clean it and store it in a sealed bag to prevent oxidation. For pearl jewelry, it is advisable to minimize exposure to chemicals and oily fumes. Store them in a dry and cool place, away from direct sunlight, to prevent yellowing. It's also best to store each piece of jewelry separately to avoid scratches and damage.

Will it cause allergies?

Most of our Jewelry are made of 925 sterling silver, which reduces the risk of allergies. However, we cannot guarantee that everyone will be allergy-free. If you have previously worn 925 silver jewelry without any allergic reactions, it is unlikely that you will have an allergic reaction to our jewelry.

When will the shipment be made?

We process and ship orders in the order they are received. After placing an order, it typically takes one to three days to ship. In case of stock shortages, it may take three to seven days to ship. We offer free worldwide shipping, and most areas zone receive their orders within 5 to 14 days.